Returns & refunds

30-day window

You have 30 days from the delivery date to return an item. It needs to be unused, in its original packaging, with any accessories and manuals included.

How to start a return

1. Message us with your order number and what you'd like to return.
2. We reply within one business day with the return address and instructions.
3. Pack the item securely and send it back with a trackable service.

Return postage is the buyer's cost unless the item arrived damaged or incorrect — in that case we cover it.

Refund timing

Once the return arrives and passes inspection, we issue the refund to your original payment method within 2 business days. Your bank may take a further 5–10 business days to post it.

Damaged or wrong item

Send us a photo within 48 hours of delivery. We'll ship a replacement or refund you in full, whichever you prefer — no return shipping needed for damaged goods in most cases.

What we can't accept

• Items returned after 30 days
• Products that show signs of use, wear or damage from use
• In-ear audio products that have been opened, for hygiene reasons
• Items missing parts, manuals or original packaging

Warranty claims

Every product carries a 12-month manufacturer warranty covering manufacturing defects. Contact us with your order number and a short video or photo showing the fault and we'll take it from there.